Trimomyx Refund & Return Policy
At Trimomyx, your satisfaction is our priority. That’s why we offer a transparent refund and return process to give you peace of mind when shopping with us.
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1. Refunds for Non-Delivery or Delayed Orders
If your order:
Has no valid tracking,
Is marked in transit/pending/expired for more than:
60 days from the original shipping date
45 days for U.S. orders
110 days for Brazil
You are eligible for a full refund or a free replacement. (Some exclusions may apply based on shipping method or location.)
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2. Delivered But Not Received
If the tracking status says “Delivered” but you haven’t received your package, you must obtain a non-delivery certification from your local post office. Once submitted and verified, we will issue a refund or replacement.
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3. Damaged or Faulty Products
If your product is damaged or defective upon arrival, please contact us within 30 days of delivery.
We will provide a full refund or replacement upon receiving photo or video evidence of the damage.
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4. Return Policy
Due to the nature of our products (e.g., health supplements and personal care items), we do not accept physical returns. This policy helps us ensure the safety and integrity of our products.
However, we will gladly refund or replace any product that meets the conditions above.
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5. How to Request a Refund or Replacement
To initiate a refund or replacement request, please email us at [Your Support Email] with the following details:
Your order number
Description of the issue
Any necessary documentation (e.g., tracking proof, photos, etc.)
We aim to respond within 24–48 hours.
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Shop with confidence – Your satisfaction is guaranteed at Trimomyx!